Case studies
Work with State and local government, a major venues authority and an international destination authority, and what each means for councils.
Events
State government and local government pilot
The challenge
Event waste was rarely measured, and no one could see how the infrastructure available in metropolitan, regional and remote areas shaped what happened on the day. Waste advice given at permit stage was often forgotten by event day.
What we did
Examined events across Queensland, from metropolitan to remote, to understand the relationship between local infrastructure and event waste. Reviewed the event waste mix, its components and the options for each. Observed attendee practices and interviewed attendees on their sentiment and willingness to help reduce waste, with observations and data spanning audiences of more than 200,000 attendees and 2,700 survey responses. Designed resources for event organisers, and worked directly with a council to identify what could change at local government level.
What it delivered
Queensland’s first event landfill versus diversion baseline, 14 recommendations and an event sustainability guide. The biggest levers sat with infrastructure, councils, container recovery, suppliers and funders, not only with organisers. Organics made up 512g of every kilogram of event general waste.
What it means for councils
Event outcomes depend on what council and the region make possible: infrastructure, conditions, processing and supplier access, alongside what organisers and attendees do.
Places
State venues across metropolitan and regional Queensland
The challenge
A portfolio of more than 100 sustainability initiatives within one department, all competing for limited resources. Waste, water and energy data was inconsistent across venues and regional contractors, and there was no way to separate a venue’s everyday operations from the load events placed on it.
What we did
Put common measures in place across venues and contractors, working with waste contractors in each region to bring data to one standard. Separated each venue’s base operating load from its event load, expressed per attendee, so future interventions could be monitored against a baseline. Used Ideas to Impact mapping to prioritise initiatives by likely impact.
What it delivered
The authority can now see the load events place on its venues, choose the interventions best suited to each, monitor them, and report to its board on sustainability KPIs. It can work with venue operators toward one common goal, so efforts are joined and resource needs reduced: more sustainable operations, less waste to landfill, and better use of cash and people.
What it means for councils
The same approach works for council venues, parks and precincts: know your everyday load, see what visitors and events add, and put limited resources where they make the most difference.
Places and people
Discussion paper for an international destination authority, 2025
The challenge
Persistent littering and graffiti in a high-visitation precinct, with parklands and natural areas used by visitors and residents from many cultures, and resources going to clean-up.
What we did
Applied the three-layer method (people, programs and policy) to resident and visitor behaviour, recognising that different cultures and audiences respond to different prompts, norms and settings. Paired international evidence with innovation options, and set a roadmap.
What it delivered
A pathway from clean-up to prevention, with each intervention matched to the behaviour and audience driving the problem.
What it means for councils
Councils with tourist precincts, multicultural communities and busy public spaces face the same challenge: one message rarely reaches everyone, so the levers need to fit the audience.
Illustrative scenario
Visitors don’t know which bin takes what. Bins sit away from where people eat and fill fast on peak days. Visitors feel little connection to a place they’re passing through.
Priority Levers: move and pair bins where people eat, add prompts at the point of purchase, partner with nearby accommodation and food outlets, and adjust peak-day servicing. Then measure litter and contamination against the baseline.
Illustrative only. It does not describe a specific council or client.